RMA requests will be submitted by Elmo's official representative
and/ or distributor.
•
The
acknowledgement of the RMA will include all the necessary
details of handling the RMA.
•
Warranty repairs will be executed free of charge. The customer
will pay the transportation to our premises.
•
If
no failure is found or when the customer sends a unit
for inspection, a repair/inspection fee will be charged.
•
Whenever
Elmo finds that the unit is beyond economical repair, no repair
cost will be charged and the unit will be discarded unless
the customer asks for a "Collect" shipment back.
